Privacy Policy

Overview

Down South Timepieces ("we," "us," or "our") is a family-owned luxury watch concierge business located in Albany, Georgia. We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

By using our website or contacting us to conduct business, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

• Contact information — your name, phone number, email address, and mailing address when you reach out to us, submit a service request, or create an account.
• Transaction details — information about watches you purchase, sell, trade, or request service on, including descriptions, valuations, and shipping details.
• Communications — records of messages, inquiries, and correspondence between you and our team.
• Website usage data — basic technical data such as your browser type, pages visited, and referring URLs, collected through standard server logs.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and fulfill service requests
• Process transactions and arrange insured shipping
• Communicate updates about your order, repair, or sourcing request
• Maintain records required for business operations
• Improve our website and customer experience
• Send occasional updates about new inventory or promotions, only if you have opted in

We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your contact details and transaction history are used solely to serve you as a customer of Down South Timepieces.

Information Sharing

We may share your information only in limited circumstances:

• Service providers — such as shipping carriers or payment processors, solely to complete your transaction.
• Legal obligations — if required by law, court order, or to protect the rights and safety of our business or customers.
• Business transfers — in the unlikely event of a business sale or merger, your information may be transferred as part of that transaction.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure. We encourage you to contact us through secure channels and avoid sending sensitive financial information via email.

Your Rights

You have the right to request access to the personal information we hold about you, request corrections, or ask us to delete it. To make such a request, please contact us directly using the information below. We will respond within a reasonable timeframe.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out: